I wanted to reach out to you and thank you for handling our most recent AC
situation through American Home Shield. You took over a bad situation that
was being handled by another contractor, put us at the top of your lengthy
list of others with AC problems and stayed in communication throughout the
problem, which represents the strong customer relations focus I have come to
know of Sunn. I found everyone at Sunn to be courteous, professional and
informative. Things happened when you said they would and if there was a
delay, we knew about it...which sometimes is the only thing you can do when
you are at the mercy of others. I would also like to commend Rob, he was
there when scheduled, also very professional and personable. He is truly
one in a million!!
Thanks again for everything! I would love to be one of your future
testimonials!!
David Granetz
SUNN Corporation immediately responded to our call to repair our heating and cooling system and sent out a technician by the name of Henry. Henry surpassed all of our expectations. He not only presented himself in a very professional and knowledgeable fashion, but he was able to explain to novice users, the heating and cooling challenges. Our special thanks goes to SUNN Corporation for employing the caliber of experienced, knowlegeable and customer driven technicians like Henry. SUNN and Henry, our HATS go off to you.
M. Byrd Rockville, MD
I recently had to call your company for a problem I had with my heater and I wanted to state how impressed I was with the service I received from two of your employees.
My initial contact was with Lindy who answered my call and who assured me that someone would be sent the following day to look into the problem. Although the time frame was extremely inconvenient, I had not choice but to take the appointment. Imagine my surprise when I received a call later that day from Lindy to inform me that she was able to reschedule for a more convenient time. In both conversations with her, she was not only professional, but extremely pleasant and a joy to talk with, a fact that I conveyed to her. She certainly is an asset to your company.
I would also like to commend your service repairman, Rob Davis, who not only arrived promptly, but was able to ascertain the problem in no time and proceeded to correct it. He was professional, courteous and obviously knew his job.
My experience with both Lindy and Rob has certainly contributed to the fact that I am planning to change my heating and air conditioning service calls to your firm.
J. Newby, Silver Spring, MD
I have been a customer of Sunn Corp for a couple of years, and of course, every time I am in touch with you it is because there is a problem with my heating and or air conditioning systems.
That is always a trying time for any homeowner.
Each and every time I have spoken with either Lindy or Karen, I have always been treated with the utmost respect and courtesy. They are always helpful, cooperative, and anxious to please. Because of them, I believe that Sunn Corp is one of the most responsible and reliable service companies I have ever dealt with.
I am writing this to let you know that you have two unusually fine employees who do an outstanding job of representing your company to the public. Please let them know that their job performance is appreciated by this customer so much that it inspired me to write to tell you about them.
Thanks for being such a fine company and for servicing my home appliances so ably.
G. Morgenstein, Potomac, MD
In today’s regrettably common business-first, customer-last environment, it is both refreshing and encouraging to find a company like yours that understands simple kindness and caring for the customer is what makes a business thrive.
It is very seldom that one finds the work ethic and customer-first attitude you have shown us over the past 48 hours. You have established yourself head and shoulders above your competition, and you have a customer for life. We will recommend you above all others to our friends and neighbors in need of excellent heating and air conditioning service. Thank you again for your thoughtfulness and professional service. We wish you and all the employees at Sunn the very best.
K. Garbow, Rockville, MD
Sunn Corp has consistently shown themselves to be a top notch company, from the scheduling of routine maintenance to the replacement of an old furnace. Highly recommended!
S.Jones Silver Spring, MD
To Whom It May Concern:
Sunn Corp recently installed a new furnace in our house. We cannot remember a more competent and efficient job done by a home service firm. From initial contact to inspection and installation, the service was completely professional and customer friendly. We highly recommend Sunn Corp Keep up the good work!
J.Jackman Germantown, MD
My initial contact with Sunn Corporation was to have my furnace checked. They discovered the coil was damaged beyond repair and too costly to replace. I had them install a whole new system. Being a 1st time homeowner of just a few months the home repair arena has been challenging. The staff at Sunn Corporation is friendly and highly professional. Everything was explained so that I could understand through the whole process, and there was no high pressure sales pitch (which I can’t stand). I am more than completely satisfied, they are what I look for in a service company. I will be with them forever.
Stephanie LeFave
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